At Budo-Nord UK, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. This Returns Policy applies to all purchases made through our website and does not affect your statutory rights under UK consumer protection legislation.
If you wish to return an item, you may do so within 14 days of receiving your order, provided that:
Unless an item is faulty, damaged, or supplied incorrectly, the cost of returning the item is the responsibility of the customer.
We recommend using a tracked delivery service, as Budo-Nord UK cannot be held responsible for items lost during return transit.
For hygiene and safety reasons, the following items cannot be returned unless faulty:
If your order arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery.
Please provide photographs where possible to help us resolve the issue quickly.
Where an item is confirmed as faulty or incorrectly supplied, we will arrange an exchange, replacement, or refund as appropriate.
Once we have received and inspected your returned item, we will notify you of the outcome of your refund request.
Approved refunds will be processed using the original payment method used when placing the order.
Refunds will typically be processed within 14 days of receiving the returned goods.
Where applicable, original standard delivery charges will also be refunded in accordance with UK consumer legislation.
Please note that return postage costs are not refundable unless the item is faulty, damaged, or supplied in error.
If you require a different size or wish to exchange an item, please contact us before returning your order.
Exchanges are subject to stock availability.
If an item is returned outside the conditions of this Returns Policy and you do not have a legal right to return the product:
If you have any questions regarding returns, exchanges, or refunds, please contact our customer service team:
📧 budonorduk@gmail.com