Delivery info

At Budo-Nord UK, we aim to provide a fast, reliable, and efficient delivery service for all our customers throughout the United Kingdom.
This Delivery Policy outlines the delivery methods, timescales, and charges that apply to orders placed through our website, by email, or by telephone. This policy forms part of our Terms and Conditions of Sale.

Free Delivery

We offer FREE standard delivery on all UK mainland orders over £70.00.
Orders below this value will be subject to a delivery charge, which will be calculated at checkout.

Delivery Area

We currently deliver to addresses within the United Kingdom.
For deliveries outside the UK, please contact us prior to placing your order for a delivery quotation and availability.
Email: budonorduk@gmail.com

Delivery Times

Most orders are dispatched within 1 working day and typically arrive within 3-5 working days for mainland UK addresses.
Orders placed:
  • Before 1:00pm (GMT/BST) on a working day will usually be processed the same day.
  • After 1:00pm (GMT/BST) will usually be processed on the next working day.
Orders placed during weekends or public holidays will be processed on the next available working day.

Please Note

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Carrier delays
  • Public holidays
  • Industrial action
  • Force majeure events

We will always do our best to keep you informed should any significant delay occur.

Delivery Charges

Delivery costs are automatically calculated during checkout and clearly displayed before payment is completed.
Charges may vary depending on:

  • Order value
  • Order weight and size
  • Delivery location
  • Delivery service selected

Order Tracking

Tracking information will be provided for the majority of orders once dispatched.

Where available, customers will receive tracking details by email, allowing them to monitor the progress of their delivery.

Delivery Acceptance

All deliveries should be received at the delivery address provided when placing the order.

Please ensure that all delivery details supplied are accurate and complete to avoid delays.

Failed Deliveries

If an initial delivery attempt is unsuccessful, our delivery partner will normally make at least one additional delivery attempt or provide instructions for rearranging delivery or collection.

If your parcel cannot be delivered and is returned to us, additional delivery charges may apply before the order can be re-dispatched.

Collection of Orders

At present, Budo-Nord UK does not offer customer collections.

All orders are dispatched directly via our authorised delivery partners.

Delivery Problems

If you experience any issues with your order delivery, please contact us as soon as possible and our team will be happy to assist.
Email: budonorduk@gmail.com

Common Causes of Delivery Issues

Delivery problems can occur if:

  • An incorrect delivery address has been provided.
  • Part of the address information is missing or inaccurate.
  • Access to the delivery location is restricted.
  • Nobody is available to accept and sign for the parcel where required.
  • The parcel cannot be safely left at the delivery address.

Where a failed delivery is caused by incorrect information supplied by the customer, we reserve the right to charge any additional costs incurred for re-delivery.